Yes. Every enquiry is handled privately, and we never share your details, your story or the fact that you've contacted us with anyone outside the people directly coordinating your care, without your permission. You can also use a different name or a secondary email address for that first conversation if that would make you feel more comfortable — we understand the stigma many people still fear around this.

That uncertainty is completely normal, and you don't need to have decided anything before you speak with us. Many of our conversations start exactly there — someone weighing up whether this is the right moment, or the right step at all. We'll talk it through honestly, without pressure, and if we don't think we're the right fit, we'll tell you that too.

Yes, and it happens often. A parent, partner, adult child or close friend can contact us to ask questions, understand what treatment involves, and think through how to approach a loved one who may not be ready yet. We can't arrange treatment for someone without their own involvement and consent once things move forward, but we can absolutely help you prepare for that conversation.

If it feels right to continue, we'll help gather some background — medical history, current circumstances, what's been tried before — and begin coordinating with MonteAlminara's clinical team on an initial assessment. Every step is explained before it happens, and you're free to pause or stop at any point.